LTTS CORNER
LTTS SERVICE CHARTER
When you book with Larapinta Trail Trek Support you not only book with a business that loves what it does and treats their customers like friends; you book with a business that shares with its customers the mutual love of hiking, and the amazing experiences we all enjoy on track. Because, we are hikers ourselves, supporting other hikers, and know what to expect, or at least what we would expect, if we were a customer looking for the same support.
So here is our promise to you, if and when, you book your
Larapinta Trail support with us:
Professional Guidance
Expect your interaction with us to be based on trust, care and reliability. We take all aspects of our work seriously because hiking in remote areas is risky and customers depend on our services to succeed and minimise variables, loose ends and risk.​
High Standards
Expect that we will do everything within our ability to provide the service you booked to a high standard and go the extra mile when we can. We’re a small team, often juggling multiple tasks, requests and needs at the same time over a wide area to not only deliver the services you paid for but also to help you to keep going and to succeed.
No Fluff Advice
We will be respectively honest in our support, guidance and recommendations with you. A lot of the time, customers are deeply grateful for this. Other times it can hurt or be hard to hear, but it is less painful than an injury and its much cheaper than failure or a medivac. 100% of our customers agree.
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No Sales Pitches
We are a business, but we are terrible at sales. That’s not our thing. We won’t sell or tell you something if we believe it won’t be good for you or your trek. (See the No Fluff Advice promise above). Because if something is not good for you out here, it generally ends badly. That's not what we want. Our sales strategy is based on reputation.
That sells itself.
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We Are Professionals
We didn’t wake up one morning and decide to support hikers because it’s cool and sounds fun. This was in a planning pipeline that started in 2004. We are experienced professionals who have been involved in remote area logistics for decades, specialising in supporting hikers and cross-country trekkers. Your interactions with us wont be based on guess work because your well being, success and at times, (for some of you), your life will depend on us and our systems.
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Proven Systems
We’ve invested a great deal of time, energy and money in our systems to ensure the services you booked with us flow smoothly. There is a painful lesson in every methodology. Trust the LTTS System. It is designed to take out the complexity of remote area logistics so you can just focus on your hike.
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Personalised Engagement
We genuinely like to get to know our customers because one of the best aspects of this business are our customers, their experienced and their excitement of doing the Larapinta Trail. The wide range, diversity and richness of our customers is incredible; all walks of life, from across Australia and the world, synced together based on our mutual love of hiking. Great people. Best job in the world.
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Solid Back End Support
Dedicated admin and customer support team
Online booking and helpdesk platforms
SMS alerts and newsletter updates
Customer only forum for great articles, live Q&A’s, videos and useful info
Coaching and mentoring courses, GUTS and Check In Chat options
Experts who can offer excellent guidance to customers
Field team crew that is 100% focused only supporting customers on trail
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